Help & F.A.Q.

Questions and Answers

Earning Points for Purchases

  • Points are earned for eligible purchases made in U.S. Zumiez locations and Zumiez.com. 
  • Points must be claimed within 90 days of the purchase date. 
  • Points will be “pending” for 30 days after the purchase date. 
  • Points are calculated based on the subtotal of the purchase, which excludes tax and shipping fees.
  • Points can be claimed from purchases made before your membership begins as long as they are claimed within the 90 day limit. 
  • Points are not earned for purchases of gift cards, but are earned when gift cards are redeemed as payment for a purchase of other merchandise.

 

Claiming In-Store Purchases

To claim a purchase made in a Zumiez store, provide your phone number to the store employee ringing up your purchase. Points will appear as pending points 72 hours after the purchase was made. 

If you did not claim your points at the store: 

  1. Wait at least 72 hours from the time of purchase
  2. Visit the Enter a Receipt
  3. Click “Enter an In Store Receipt”
  4. Enter the following information, which is found on your purchase receipt:
  • Invoice Number
  • Total Amount
  • Store #
  • Date of Purchase

Claiming Online Purchases

To claim a purchase made online, provide the phone number linked to your Stash account in the checkout. Points will appear as pending points 72 hours after your purchase. 

If you did not claim your points in checkout: 

  1. Wait for your package to arrive in the mail
  2. Visit the Enter a Receipt
  3. Click “Enter an Online Receipt"
  4. Enter the Shipping Order number and total amount from the invoice packed with your order.

If your order is shipped in multiple packages, you will enter each invoice separately. The points will show as Pending Points for 30 days from the date of purchase. 

*Purchases made in Zumiez Canada store locations are not eligible for points at this time. 

What are pending points?

Points earned from purchases made at Zumiez are pending for 30 days. Once those 30 days have passed the points will automatically be added to your Redeemable and Lifetime point totals.