Help & F.A.Q.

Questions and Answers

How do I redeem my points for a Reward?

When you have enough points to redeem a reward, do the following to find and redeem exclusive prizes: 

  1. Click “Rewards” in the menu at the top of the home page.
  2. Browse available rewards using the categories on the left and choose the perfect reward for you. 
  3. On the reward page you will have the option to choose the quantity and click “Redeem”. If you don’t have enough points for the reward the page will let you know. 
  4. Fill out your shipping and contact information and submit.

You will receive a confirmation email once your reward order is placed, and your order will ship 2-4 days after the transaction is completed.Zumiez will cover the cost of shipping the reward to you, even if you live outside the US. Please note the Zumiez Stash is unable to ship to international PO boxes; U.S. PO boxes are ok.

Can I return a Reward?

You cannot return redeemed rewards. Please make sure to double check your order before you check out of The Zumiez Stash! If your reward arrives damaged or has a manufacturer defect, please email customer service at [email protected]

I received a surprise package from Zumiez in the mail; is this normal?

Yes! From time-to-time we may send members free rewards to the address provided on their Zumiez Stash account or to a local store for pick up.

These free rewards are not guaranteed as part of your membership, so if you receive one, you are one lucky member!

You have the right to refuse delivery and there is no charge to you if selected.

Check out the #MyZumiezStash Hashtag on Instagram or Twitter to see what members are receiving.

Where can I find my redeemed Zumiez Stash Screen?

You can access your Zumiez Stash Screen redemption in the "History" section of the Stash. Under Redeemed rewards click DOWNLOAD and then save the image to your device.
Click here to see your Redemption History.

How do Printable Sticker Sheets work?

Where can I find my redeemed Printable Sticker Sheet?

You can access your Printable Sticker sheet redemption in the "History" section of the Stash. Under Redeemed rewards click DOWNLOAD and then save the image to your device.
Click here to see your Redemption History. 

How do I print my stickers?

  1. Purchase 8.5 x 11 inch sticker paper for color ink or laser jet printer.
  2. Print sticker sheet.
  3. Cut out stickers, stick and enjoy!